Privacy Policy

1. Introduction

AnimeFigure Hub ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make purchases from our store located in Montreal, Quebec, Canada. By using our services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (credit card details, billing information)
• Account credentials (username, password)
• Purchase history and preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geolocation data
• Browser type and version
• Device information (operating system, device identifiers)
• Pages visited and time spent on our Website
• Referring website addresses
• Clickstream data

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and inquiries
• Providing customer support and responding to your requests
• Improving our Website, products, and services
• Personalizing your shopping experience
• Sending promotional materials and marketing communications (with your consent)
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations and enforcing our Terms and Conditions
• Analyzing Website usage and trends

4. Legal Basis for Processing (Canadian Context)

We process your personal information based on:

• Your consent (which you may withdraw at any time)
• The necessity to perform our contract with you
• Compliance with legal obligations
• Our legitimate business interests

5. Information Sharing and Disclosure

We may share your personal information with:

5.1 Service Providers

We may share information with third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Shipping and logistics companies
• Email and marketing service providers
• Website hosting and analytics providers
• Customer service platforms

5.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Under Canadian privacy legislation, including Quebec's Act respecting the protection of personal information in the private sector, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw your consent for certain processing activities
• Opt-out of marketing communications
• File a complaint with the appropriate privacy authority

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (including payment information)
• Secure socket layer (SSL) technology
• Regular security assessments
• Restricted access to personal information
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

12. International Data Transfers

Your information may be transferred to and processed in countries outside of Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws.

13. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other information we think may interest you. You can opt-out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Contacting us directly using the information below
• Updating your account preferences

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.