Terms and Conditions

1. Acceptance of Terms

Welcome to AnimeFigure Hub. By accessing or using our website, making purchases from our store, or engaging with our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Business Information

AnimeFigure Hub is a retail business operating in Montreal, Quebec, Canada. Our physical address is:

2145 Rue Saint-Catherine O
Montréal, QC H3H 1M9
Canada
Phone: +1 (514) 555-0199
Email: animefigurehub@gmail.com

3. Product Information and Availability

We strive to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, colors, information, or other content on our Website is accurate, complete, reliable, current, or error-free.

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel orders placed for that product.

4. Pricing and Payment

All prices are listed in Canadian Dollars (CAD) and are subject to change without notice. Prices include applicable taxes unless otherwise stated. We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Other payment methods as indicated at checkout

Payment must be received in full before orders are processed and shipped.

5. Ordering and Order Acceptance

When you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in product or pricing information, or issues with your payment method.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information.

6. Shipping and Delivery

6.1 Shipping Locations

We currently ship within Canada. International shipping may be available for select products—please contact us for more information.

6.2 Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-10 business days within Canada. Expedited shipping options are available at checkout.

6.3 Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. Shipping fees will be displayed during checkout before you complete your purchase.

6.4 Risk of Loss

All items purchased from AnimeFigure Hub are shipped pursuant to a shipment contract. The risk of loss and title for items pass to you upon delivery to the carrier.

7. Returns and Refunds

7.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unopened items in their original packaging within 30 days of delivery for a full refund or exchange.

7.2 Return Conditions

• Items must be in new, unopened condition with all original packaging and accessories
• Limited edition and pre-order items may not be eligible for return—please check product descriptions
• Custom or personalized items cannot be returned unless defective
• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error

7.3 Refund Process

Once we receive and inspect your return, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

7.4 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide a replacement or full refund, including return shipping costs.

8. Product Authenticity

AnimeFigure Hub is committed to selling only authentic, officially licensed anime figures and collectibles. We source our products directly from authorized distributors and manufacturers. If you believe you have received a counterfeit item, please contact us immediately.

9. Pre-Orders

Some products may be available for pre-order. Pre-order terms include:

• Payment is required in full at the time of pre-order unless otherwise stated
• Estimated release dates are provided by manufacturers and are subject to change
• We will notify you of any significant delays or cancellations
• Pre-orders are generally non-refundable, but exceptions may be made in cases of significant delays or cancellations

10. Account Registration

You may create an account to facilitate future purchases and track orders. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

11. Intellectual Property Rights

All content on our Website, including text, graphics, logos, images, and software, is the property of AnimeFigure Hub or its content suppliers and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Product names, characters, and related imagery are the intellectual property of their respective copyright and trademark holders.

12. Prohibited Uses

You agree not to use our Website or services to:

• Violate any applicable laws or regulations
• Transmit harmful, threatening, abusive, or defamatory content
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Engage in any automated use of the system (bots, scraping, etc.)
• Resell products for commercial purposes without authorization

13. Limitation of Liability

To the fullest extent permitted by law, AnimeFigure Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses resulting from:

• Your use or inability to use our services
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the service
• Any other matter relating to the service

Our total liability to you for any claim arising from your use of our Website or services shall not exceed the amount you paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless AnimeFigure Hub and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or your use of our services.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Quebec.

16. Dispute Resolution

In the event of any dispute, we encourage you to contact us first to seek a resolution. We are committed to resolving disputes amicably and in good faith.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and AnimeFigure Hub regarding your use of our services and supersede all prior agreements and understandings.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

AnimeFigure Hub
2145 Rue Saint-Catherine O
Montréal, QC H3H 1M9
Canada
Email: animefigurehub@gmail.com
Phone: +1 (514) 555-0199

21. Age Restriction

Our services are intended for users who are at least 18 years of age or the age of majority in their province or territory of residence. By using our services, you represent that you meet this age requirement.

22. Force Majeure

AnimeFigure Hub shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, labor disputes, supplier delays, or government restrictions.